Contacts

Our support team at M99 Casino is available around the clock, every day of the year. Use live chat for quick questions such as bonus terms, deposit problems, withdrawal status or verification, where the first reply usually arrives in under 90 seconds. For longer matters, documents or complaints, email support@m99casino.com or send a message with the form on this page, and we will answer as soon as we have reviewed your case.

To help us respond quickly, include your username or registered email, the date and time of the issue, the amount and payment method involved, and screenshots where they help. Never send your password, full card number or security codes. If your question is about limits or self-exclusion, say so in the first line and we will treat it as a priority. You can also read our responsible gaming page for more help.

Live chat: available 24/7 from any page once you are logged in.
Email: support@m99casino.com
Response time: live chat usually within minutes, email within 24 hours.