Responsible Gaming
At M99 Casino we want playing with us to stay a form of entertainment. This policy describes the tools we provide, the warning signs we ask you to watch for and the independent organisations that can help. It applies to every player on casino-m99online.com and in our mobile access options, and it forms part of our terms and conditions.
Our Commitment
We operate under a Curacao eGaming licence (8048/JAZ), and we accept that gambling can cause harm for some people. We train our support team to recognise concerning behaviour, we make limits easy to set, and we never pressure a player to deposit or to reverse a withdrawal. Playing with us should never come at the cost of your family, your job or your health.
Age Restriction
You must be at least 18 years old to open an account or play at M99 Casino. We verify age and identity as part of KYC, and we close accounts that belong to minors. If you share a device with children, please keep your password private, log out after each session and consider parental control software.
- Never let anyone under 18 use your account.
- Do not leave your login saved on shared devices.
- Report suspected underage play to our team.
Deposit and Loss Limits
You can set limits from your profile at any time. A request to lower a limit takes effect immediately, while a request to raise one is delayed so that you have time to reconsider.
| Tool | What it does |
|---|---|
| Deposit limit | Caps how much you can add per day, week or month |
| Loss limit | Stops play once net losses reach your chosen amount |
| Session reminder | Shows how long you have been playing |
| Bet limit | Reduces your maximum stake per round |
Our live chat team can also set these for you if you prefer.
Time-Outs and Self-Exclusion
If you need a break, choose a time-out from 24 hours up to several weeks. If you want a longer separation, ask for self-exclusion for six months or more. During either period you cannot log in, deposit or receive promotions, and we stop marketing to you.
- Time-outs end automatically on the date you choose.
- Self-exclusion cannot be reversed early.
- Any remaining balance is returned after verification, using the withdrawal rules.
Warning Signs of Problem Gambling
Consider taking a break if you notice any of the following in your own behaviour.
- Spending more money or time than you planned.
- Chasing losses with larger bets.
- Borrowing money or missing bills to gamble.
- Hiding your play from family or friends.
- Feeling anxious, irritable or guilty about gambling.
- Neglecting work, study or relationships.
Tips for Staying in Control
- Set a budget before you play and treat it as the cost of entertainment.
- Use only money you can afford to lose.
- Keep sessions short and take regular breaks.
- Do not play when tired, upset or under the influence of alcohol.
- Do not chase losses, and cash out part of any win.
- Keep the A$5 bonus max bet in mind and avoid bonuses that tempt you to over-deposit.
Where to Get Help in Australia
Free, confidential help is available at any time, and you do not need to be an account holder to use it.
- Gambling Help Online, a national counselling and chat service.
- The national helpline 1800 858 858, open 24/7.
- BetStop, the national self-exclusion register for licensed Australian wagering services.
- Gambler's Anonymous Australia peer groups.
We also encourage you to speak to your doctor or someone you trust.
Blocking Software and Account Controls
Consider installing a gambling-blocking tool on your devices, such as the filters built into many phones and routers. You can also ask your bank about gambling transaction blocks on your cards. Our privacy policy explains how we handle the data used for these protections.
Talk to Our Team
If you want to set limits, take a break or discuss a concern, use the 24/7 live chat or email support@m99casino.com. Our first reply usually arrives in under 90 seconds on chat. Visit the contacts page for details, and read the terms and conditions for related account rules.
Last updated: September 29, 2026