Privacy Policy
This Privacy Policy explains how M99 Casino ("M99", "we", "our") handles personal information when you visit casino-m99online.com or use our casino services. We operate under a Curacao eGaming licence (8048/JAZ) and design our processes to protect Australian players using AUD. By creating an account you confirm that you have read this policy and that you are at least 18 years old.
Information We Collect
We collect only what we need to run the casino safely and legally.
- Account data: name, date of birth, email address, phone number, residential address and password.
- Verification data: photo ID, proof of address and proof of payment ownership for KYC.
- Payment data: deposit and withdrawal history, partial card details and crypto wallet addresses.
- Gameplay data: bets, wins, bonus use and limits you set.
- Technical data: IP address, device type, browser and cookie identifiers.
- Communications: chat transcripts and emails with our support team.
How We Use Your Information
- To create and manage your account in AUD.
- To verify identity and age as required by our licence.
- To process deposits and withdrawals.
- To detect fraud, bonus abuse and money laundering.
- To provide customer support and resolve disputes.
- To apply responsible gaming tools and limits.
- To send promotions, only where you have not opted out.
We do not sell your personal data to third parties.
We review automated fraud alerts manually before closing an account, so that a false alarm does not cost an honest player access to their money. Marketing messages never include your password or full payment details.
Legal Basis for Processing
We rely on your agreement to our terms, our need to comply with legal and licence obligations, and our legitimate interest in keeping the platform secure. Marketing messages are based on your consent, which you may withdraw at any time using the unsubscribe link or your profile settings.
Sharing With Third Parties
We share information only when necessary.
| Recipient | Purpose |
|---|---|
| Payment providers and banks | Processing deposits and withdrawals |
| Identity verification partners | KYC checks |
| Game studios | Delivering games and bonus features |
| Hosting and security vendors | Running and protecting our systems |
| Regulators and authorities | Meeting legal duties when required |
All partners must protect your data and use it only for the agreed purpose.
Data Security
We protect personal data with encrypted connections, restricted staff access, monitored systems and regular reviews. KYC documents are stored separately from gameplay data. No online service is completely risk free, so please use a strong, unique password, keep devices updated and tell us immediately if you suspect unauthorised access.
- Sign-in alerts for unusual devices or locations.
- Staff access limited to the data needed for a role.
- Prompt investigation of any suspected breach, with notice to affected players where required.
Data Retention
We keep account and transaction records for as long as your account is open and for a period afterwards to meet legal, tax, anti-money-laundering and licence requirements. Where the law no longer requires retention, we delete or anonymise the data. Self-exclusion records are kept so that we can honour your decision.
As a general rule, we keep core account and payment records for several years after closure, which is typical for licensed operators, while chat transcripts and technical logs are kept for shorter periods.
Your Rights
Subject to applicable law, including Australian privacy principles, you can:
- Ask for a copy of the data we hold about you.
- Request correction of inaccurate information.
- Ask us to delete data we no longer need to keep.
- Object to marketing or withdraw consent.
- Complain to a privacy regulator if you are unhappy with our response.
Send requests to support@m99casino.com and we will reply promptly after verifying your identity.
Cookies
We use cookies to keep you signed in, remember preferences and measure how the site performs. You can manage them in your browser. Full details are in our cookies policy.
International Transfers
Our service providers may process data in countries outside Australia. When this happens we require protections that are comparable with those you would expect at home, and we limit the data shared to what is needed.
Changes and Contact
We may update this policy as our services or the law change. The latest version always appears on this page with its effective date, and we will tell you about significant changes. Questions about privacy can go to support@m99casino.com or through our contacts page. Our responsible gaming policy explains how we use data to support safer play.
Last updated: September 29, 2026